Returns, Exchanges & Refund Policy

Our Commitment to Your Comfort

At PureOnSkin, we want you to feel completely confident in every garment you choose. We design our collections using high grade, natural fibers engineered for smooth tactile comfort and gentle daily wear.

If a piece does not fit as expected or meet your personal comfort preferences, we offer a straightforward, hassle free return and exchange process.

Return Window & Eligibility

1. 14 Day Return Window

You have 14 days from the date your order is delivered to request a return or exchange.

2. Item Condition Requirements

Because our garments are created for individuals with sensitive skin, we maintain strict hygiene and fabric care standards. To be eligible for a return or exchange, items must meet the following criteria:

  • Must be unworn, unwashed, and unaltered.

  • Must be free from scents, perfume, laundry detergent odors, pet hair, or makeup marks.

  • Must have all original tags attached and be in their original packaging.

Please note: For hygiene reasons, undergarments, socks, and intimate apparel pieces are non-returnable unless there is a confirmed manufacturing defect.

How to Initiate a Return or Exchange

  1. Submit a Request: Contact our customer care team at pureonskin@zohomail.com with your order number and the item(s) you wish to return or exchange.

  2. Receive Instructions: Our support team will respond within 24–48 hours with your return authorization and return shipping address details.

  3. Package & Ship: Pack the items securely in their original packaging. Attach the provided authorization code inside or on the package and drop it off at your preferred carrier.

Return Shipping Costs

  • Standard Returns: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

  • Exchanges: We cover the shipping cost for sending out your replacement size or color on your first exchange request per order.

  • Damaged or Defective Items: If you receive a garment with a manufacturing defect or quality flaw, please contact us within 7 days of delivery with photos. We will immediately provide a prepaid return label and issue a full refund or replacement free of charge.

Refunds & Processing Times

  • Inspection: Once your returned package is received at our facility, our team will inspect the item(s) within 3 to 5 business days.

  • Approval & Processing: Upon approval, your refund will be processed immediately to your original payment method.

  • Bank Credit Window: Depending on your bank or credit card provider, it typically takes 5 to 10 business days for the refunded amount to post to your statement.

Questions or Need Assistance?

If you have questions regarding sizing before placing an order or need help with an active return, our customer service team is here to assist you at pureonskin@zohomail.com.