Shipping & Delivery Policy

Our Quality First Delivery Approach

At PureOnSkin, we prioritize textile quality, fabric integrity, and careful craft over fast fashion shortcuts. To ensure each garment meets our strict softness and safety standards for sensitive skin, we partner directly with specialized mills and certified factories across the globe.

Because different items in our collections are crafted by different specialized partners, individual fulfillment times and delivery windows can vary depending on the product and your location.

Order Processing & Delivery Timelines

1. Order Processing Time

  • Standard Handling: All orders undergo a standard processing and quality check period of 1 to 3 business days before dispatch.

  • During peak seasons or promotional events, processing times may extend slightly as we inspect items to ensure they meet our fabric quality standards.

2. Estimated Shipping Windows

Once your order has been processed and dispatched from our manufacturing partner or warehouse, typical transit times include:

  • Standard Regional Shipping: 5 to 7 business days for most major destinations.

  • International & Direct from Factory Shipping: 15 to 30 business days, depending on your exact geographical location and local postal routing.

Real Time Arrival Estimates at Checkout

Because each garment has its own specialized sourcing process, the precise estimated delivery date for your specific order will always be displayed directly during the checkout process.

Before you complete your purchase, you can review the calculated shipping timeframe for your selected items and shipping address.

Customs, Import Duties & Potential Delays

Customs & Border Processing

  • International shipments may be subject to customs clearance procedures upon entering your destination country.

  • Depending on your local government regulations and customs inspections, additional handling time may occur beyond our control.

Import Taxes & Duties

  • Any applicable customs fees, import duties, or local taxes are determined by your country's customs authority and remain the responsibility of the recipient.

Order Tracking

Once your order leaves our facilities, you will automatically receive a shipping confirmation email containing your direct tracking number. You can use this link to follow the journey of your package step by step as it makes its way to your home.

Questions About Your Order?

If you have any questions about an existing shipment, delivery timeframes, or tracking updates, please reach out directly to our customer care team at pureonskin@zohomail.com. We are always here to help ensure your garments arrive smoothly.