Customer Care & Skin-Safety Guarantee

At PureOnSkin, we believe that what you wear and sleep on is just as important as what you put on your skin. Our mission is to provide a sanctuary of comfort through high-quality, natural fabrics. Whether you have a question about our Pure Cotton, Silk, Linen, or Bamboo collections, or need help with an order, our dedicated team is here to support you.

🌿 Our Skin-First Commitment

Every product in our shop is rigorously vetted to ensure it meets our standards for sensitive skin. We strictly use:

Hypoallergenic Fibers: To reduce allergic reactions.

Breathable Weaves: To prevent heat rashes and irritation.

Clean Dyes: Utilizing reactive printing to avoid harsh chemical residues.

📦 Shipping & Delivery

We ship our skin-friendly essentials worldwide.

Processing Time: Orders are typically processed within 1-3 business days.

Tracking: You will receive a tracking number via email as soon as your package is on its way.

EU Customers: As we operate within the EU, enjoy fast and duty-free shipping to Spain and neighboring countries.

🔄 Returns & Exchanges

Because we sell intimate items like bedding and clothing, we maintain high hygiene standards.

15-Day Window: You have 15 days to return unwashed and unused items in their original packaging.

Damaged Items: If your product arrives with a defect, please contact us immediately for a priority replacement.

📏 Sizing Assistance

Many of our products follow international sizing. To ensure your comfort:

Always refer to the Size Chart on the product page.

When in doubt, we recommend sizing up for a more relaxed, breathable fit.

🧼 Care Instructions

To maintain the integrity of natural fibers like Silk and Linen, we recommend:

Washing with pH-neutral, fragrance-free detergents.

Using cool water cycles.

Air-drying whenever possible to maintain fabric smoothness.

💌 Contact Us.

Have a specific question about a fabric or an order? We would love to hear from you.

Email: pureonskin@zohomail.eu

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

Response Time: We aim to respond to all inquiries within 24 hours.