Customer Care & Skin-Safety Guarantee
At PureOnSkin, we believe that what you wear and sleep on is just as important as what you put on your skin. Our mission is to provide a sanctuary of comfort through high-quality, natural fabrics. Whether you have a question about our Pure Cotton, Silk, Linen, or Bamboo collections, or need help with an order, our dedicated team is here to support you.
🌿 Our Skin-First Commitment
Every product in our shop is rigorously vetted to ensure it meets our standards for sensitive skin. We strictly use:
Hypoallergenic Fibers: To reduce allergic reactions.
Breathable Weaves: To prevent heat rashes and irritation.
Clean Dyes: Utilizing reactive printing to avoid harsh chemical residues.
📦 Shipping & Delivery
We ship our skin-friendly essentials worldwide.
Processing Time: Orders are typically processed within 1-3 business days.
Tracking: You will receive a tracking number via email as soon as your package is on its way.
EU Customers: As we operate within the EU, enjoy fast and duty-free shipping to Spain and neighboring countries.
🔄 Returns & Exchanges
Because we sell intimate items like bedding and clothing, we maintain high hygiene standards.
15-Day Window: You have 15 days to return unwashed and unused items in their original packaging.
Damaged Items: If your product arrives with a defect, please contact us immediately for a priority replacement.
📏 Sizing Assistance
Many of our products follow international sizing. To ensure your comfort:
Always refer to the Size Chart on the product page.
When in doubt, we recommend sizing up for a more relaxed, breathable fit.
🧼 Care Instructions
To maintain the integrity of natural fibers like Silk and Linen, we recommend:
Washing with pH-neutral, fragrance-free detergents.
Using cool water cycles.
Air-drying whenever possible to maintain fabric smoothness.
💌 Contact Us.
Have a specific question about a fabric or an order? We would love to hear from you.
Email: pureonskin@zohomail.eu
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)
Response Time: We aim to respond to all inquiries within 24 hours.
