Frequently Asked Questions (FAQ)

Fabric & Skin Sensitivity

What makes your fabrics suitable for sensitive skin?

We exclusively source Natural Fibers like Organic Cotton, Mulberry Silk, Pure Linen, and Bamboo. These materials are naturally hypoallergenic, breathable, and moisture-wicking. Unlike synthetics (like polyester or nylon), they don't trap heat or bacteria, which are common triggers for eczema and skin rashes.

Dress Women's Home Sleep Dress Pure Cotton

I have eczema/psoriasis. Which fabric is best for me?

While all our fabrics are skin-friendly, Silk and Cotton Sateen are often preferred for severe sensitivity because their ultra-smooth surface minimizes friction against the skin. Bamboo is also excellent for its natural antibacterial properties and cooling effect.

Do your products contain harsh chemicals or dyes?

We use Reactive Printing and Mercerized processes that create long-lasting color while minimizing the use of chemical residues found in conventional textiles.

Are your sheets treated with no-iron, stain-resistant, fragrance, or softener finishes?

Stain-resistance: none of our fabrics carry a stain-resistant coating. No-iron: some of our fabrics do have a wrinkle-resistant (easy-care) finish, so if you prefer to avoid it, please contact our support team before ordering and we'll help you pick an untreated option. Fragrance and softeners: for sensitive skin, we recommend washing new sheets before first use with a fragrance-free, pH-neutral detergent and skipping fabric softeners, which can leave residue on natural fibers.


Sizing & Fits

To offer a diverse range of styles, some of our collections are sourced from international workshops. We always include specific measurements in centimeters on the product page we highly recommend measuring your current favorites at home to compare!

How do I know which bed sheet size to buy?

Our size charts list both the bed width (e.g., 1.5m or 1.8m) and the specific dimensions of the quilt cover. Please double-check your Quilt/Duvet Inner dimensions before ordering to ensure a perfect fit.


Ordering & Shipping

How long will it take to receive my order?

Once processed (1-3 days), shipping typically takes 7-14 business days depending on your location. We provide tracking for every order so you can monitor its journey to your door.

Can I change or cancel my order?

We move fast! If you need to change your size or shipping address, please Contact Our Support Team within 12 hours of placing your order.


Product Care

How should I wash my PureOnSkin items?

To keep the fibers smooth and comfortable:

Use a fragrance-free, pH-neutral detergent.

Wash in cool or lukewarm water (30°C).

Air dry is best for Linen and Silk; for Cotton, use a low-heat tumble dry setting.