Frequently Asked Questions (FAQ)

Fabric & Skin Sensitivity

What makes your fabrics "safe" for sensitive skin?

We exclusively source Natural Fibers like Organic Cotton, Mulberry Silk, Pure Linen, and Bamboo. These materials are naturally hypoallergenic, breathable, and moisture-wicking. Unlike synthetics (like polyester or nylon), they don't trap heat or bacteria, which are the main triggers for eczema and skin rashes.

Dress Women's Home Sleep Dress Pure Cotton

I have eczema/psoriasis. Which fabric is best for me?

While all our fabrics are skin-friendly, Silk and Cotton Sateen are often preferred for severe sensitivity because their ultra-smooth surface minimizes friction against the skin. Bamboo is also excellent for its natural antibacterial properties and cooling effect.

Do your products contain harsh chemicals or dyes?

No. We prioritize Reactive Printing and Mercerized processes that ensure long-lasting color without the use of toxic residues often found in fast-fashion textiles.


Sizing & Fits

To offer a diverse range of styles, some of our collections are sourced from international workshops. We always include specific measurements in centimeters on the product page we highly recommend measuring your current favorites at home to compare!

How do I know which bed sheet size to buy?

Our size charts list both the bed width (e.g., 1.5m or 1.8m) and the specific dimensions of the quilt cover. Please double-check your Quilt/Duvet Inner dimensions before ordering to ensure a perfect fit.


Ordering & Shipping

How long will it take to receive my order?

Once processed (1-3 days), shipping typically takes 7-14 business days depending on your location. We provide tracking for every order so you can monitor its journey to your door.

Can I change or cancel my order?

We move fast! If you need to change your size or shipping address, please Contact Our Support Team within 12 hours of placing your order.


Product Care

How should I wash my PureOnSkin items?

To keep the fibers smooth and skin-safe:

Use a fragrance-free, pH-neutral detergent.

Wash in cool or lukewarm water (30°C).

Air dry is best for Linen and Silk; for Cotton, use a low-heat tumble dry setting.