Shipping policy

Shipping Policy

At PureOnSkin, we work with trusted international suppliers to source the highest quality cotton, silk, linen, and bamboo products specifically designed for sensitive skin. We aim to get your order to you as quickly as possible while ensuring clear communication throughout the process.

Processing Times

• Order Verification & Quality Check: All orders are sent to our suppliers for processing immediately after you place them. This process typically takes 1 to 3 business days.

• Tracking Number: Once your order is packaged and ready to ship, you will receive an automated email with your tracking information.

Shipping Rates & Delivery Estimates

We offer competitive shipping options globally. The cost will be calculated at checkout based on your location and the weight of the items in your order (e.g., a heavy blanket versus a light pillowcase).

• Please note: These are estimated times. Delays can occur due to customs processing, local holidays, or unforeseen logistical challenges (e.g., peak holiday seasons). We do not guarantee delivery dates.

International Shipping & Customs

• EU Customers: For customers within the European Union (including Spain), your products will arrive without additional customs duties or taxes being charged upon delivery.

• International Customers (Outside EU): You are responsible for any applicable customs duties, import taxes, or brokerage fees that may be required by your local government upon delivery. We recommend checking your local customs website for more information before placing a large order.

Order Tracking

You can track your order using the link provided in your shipping confirmation email, or by visiting our Track Your Order Page on the website and entering your tracking number.

Missing or Lost Packages

If your tracking information shows that your package was delivered but you haven't received it, please contact the shipping carrier immediately to file a claim. PureOnSkin is not responsible for packages that are stolen after they have been confirmed as delivered to your address.

If your item is stuck in transit for an unusual amount of time (e.g., over 30 days without movement), please contact our customer care team, and we will open an investigation with our suppliers.

Questions?

We're here to ensure a smooth, irritation-free experience. If you have any questions about your shipment, please contact us at pureonskin@zohomail.eu.